Returns and Refund Policy

We strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

===>> RETURN POLICY <<===

Exchanges: 14 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.

If, for any reason, you are not satisfied with the order you receive, please contact us.

PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:

1. Damage caused by accident
2. Improper care
3. Normal wear and tear
4. Break down of colors and materials due to sun exposure
5. After-market modifications

No returns/exchanges for products with water exposure will be accepted.

DAMAGED ITEM / LOW QUALITY

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors in future.

===>> REFUND POLICY <<===

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You can get a refund if: 

• You aren't happy with your order: You’ve purchased your products in the last 14 days and want to return them, we will process full refund as soon as possible when we receive the items from you

• The product you’ve purchased is completely non-functional
• You did not receive your product within 60 business days or 90 business days (South America) of purchase

Please note that refunds can take 3-5 business days to return in your account.

You can reach us anytime at

support@dgmengde.com

To start a return, you can contact us at [support@dgmengde.com]. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returned items would be shipped to the following address:

Consignee: Huang Wei Jie
Phone Number: +86 136 9186 4334
Return Shipping Address:10-5, No.10, 1st Alley, Xin'an 3rd Road,Xin'an Subdistrict, Bao'an District,Shenzhen City, Guangdong Province, P.R.China

[Customers] will be responsible for the return costs. You can always contact us for any return question at [support@dgmengde.com].